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Cancel Pro subscriptions (iOS App Store)

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Jack'd Support
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Apple requires developers to use Apple In-App Subscriptions for any paid features that expire after a set period of time. In-App Subscriptions must be managed via your iTunes account (Apple ID). For your security and privacy, Apple tightly restricts developer interaction with your iTunes account.

 

Cancel Pro in Jack'd

  1. Launch Jack'd
  2. Tap the Pro icon in the bottom navigation bar
  3. Tap Manage Subscription
  4. When the dialog appears asking if you want to open the iTunes Store, tap Open
  5. If prompted to sign in, tap OK and sign in with the password for your Apple ID
  6. Locate and select your Jack'd Pro subscription (under active subscriptions)
  7. When the details screen for the selected Jack'd Pro subscription appears, tap Cancel Subscription

NOTE: If the option Cancel Subscription is not present, auto-renewal has already been disabled; you should see "Subscription expires on" in the subscription title.

Cancel Pro in the App Store from an iPhone or iPad

To view your iTunes subscriptions, tap the following link: View my subscriptions

Or follow these steps:

  1. Go to iOS Settings > [your name] > iTunes & App Store
  2. Tap Apple ID: [your email] at the top of the screen
  3. Tap View Apple ID and sign in if prompted
  4. Tap Subscriptions
  5. Use the options to either choose a different subscription plan, or tap Cancel Subscription to cancel your current one

NOTE:

  • If you cancel, your subscription will stop at the end of the current billing cycle.
  • If the option Cancel Subscription is not present, auto-renewal has already been disabled; you should see "Subscription expires on" in the subscription title.

Cancel Pro in iTunes from a computer

Assuming you use the same Apple ID on iTunes as on your iOS device, you should also be able to manage your subscriptions via this link on your mac or pc:

iTunes Jack'd Subscription

Clicking this link should result in a prompt to launch iTunes.

You will then be prompted for your Apple ID and iTunes password.

Once you have signed in, you will be taken directly to the Manage Subscriptions page.

You can choose a different subscription plan, or tap Cancel Subscription to cancel your current one. 

  • If you cancel, your subscription will stop at the end of the current billing cycle.
  • If the option Cancel Subscription is not present, auto-renewal has already been disabled; you should see "Subscription expires on" in the subscription title.

 

Additional Pro subscription information

Perry Street Software / Jack'd is only able to do following:

  • Initiate a Jack'd Pro subscription request from the app via the iTunes App Store, that will be completed and charged by Apple via your Apple ID
  • Verify electronically with Apple if a subscription is still active or has expired

Perry Street Software / Jack'd does not have the ability to do the following:

  • Initiate a new subscription
  • Disable auto-renewal of a current subscription
  • Modify subscriptions (i.e., extend a subscription to credit for downtime, renew an expired subscription, change plan type from Monthly to Annual, etc.)
  • Issue credits or refunds

 Important Notes

  1. Disabling auto-renewal does not disable the corresponding feature in Jack'd until after the expiry date listed on the screen.
  2. Disabling auto-renewal does not refund your purchase, nor are we able to issue refunds.
  3. To prevent being re-billed we strongly recommend that you disable auto-renewal at least 48 hours prior to your renewal date.

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