Upload up to six public profile photos
- Open the Profile Editor
- ANDROID - Tap MENU > Settings > Profile Editor
- IOS - Tap Settings > Profile Editor
- Tap
to start the photo selection/cropping tool. - Select Photo Source:
- Camera - take a new photo with your camera to use on your profile
- Gallery - select a photo from your device's photo library
- After taking or selecting a photo, you must crop both the full-size and thumbnail versions of your photo.
- Repeat the steps above to add up to 6 public profile photos.
- Press Save or Back to exit the profile editor and return to the grids.
Reorder profile photos
- Open the Profile Editor
- ANDROID - Tap MENU > Settings > Profile Editor
- IOS - Tap Settings > Profile Editor
- Long press the photo you wish to move.
- Drag the photo into the desired position.
- After moving your photo into the new position, a loading indicator will appear while the photo move is processed and completed.
- Press Save or Back to exit the profile editor and return to the grids
NOTE
- All profile photos are reviewed to ensure that they comply with our content guidelines. If there are any issues with your new photo, you will be notified via in-app alert.
- If your photo is labeled pending review, it will not be visible in the grids until it has been reviewed and approved by our photo moderation team.
- Open the Profile Editor
- ANDROID - Tap MENU > Settings > Profile Editor
- IOS - Tap Settings > Profile Editor
- Tap
on the photo you wish to delete. - Once the deletion process has completed, press Save or Back to exit the profile editor.
- Confirm your photo is in JPG or PNG format and file size is no larger than 10MB.
- Confirm you have the latest version of Jack'd installed.
- Restart (power off/power on) your device.
- Immediately launch Jack'd and open the Profile Editor:
- ANDROID - Tap MENU > Settings > Profile Editor
- IOS - Tap Settings > Profile Editor
- Tap to start the photo selection/cropping tool
- Select the photo source for Camera or Gallery.
- After taking or selecting a photo, you must crop both the full-size and the thumbnail versions of your photo.
- After you have selected and cropped your photo, you will see a loading indicator while the photo is being processed.
- Once the photo has been successfully updated, you should receive an alert.
If the above steps do not resolve upload issues, try the following:
- If using an iOS device, please ensure Jack'd has access to your iOS Photos
- If you are connected to Jack'd using a mobile data (3G/4G) connection, repeat the process above using a WiFi connection, or vice versa
- Try uploading a different photo
- Take a screenshot of the photo and upload the screenshot copy to reduce the file size
If none of the above approaches work, please a support request below for further assistance.