Disabling your profile will delete your profile and remove it from your device, however you will have the ability to re-enable it manually by logging in again.
- Open Jack'd and tap the Account icon.
- Tap Edit Profile.
- Scroll down and tap Disable profile.
- Follow the prompts to confirm.
- Open Jack'd and tap the Account icon.
- Tap Edit Profile.
- Scroll down and tap Enable profile.
- Open Jack'd and tap the Account icon.
- Tap Edit Profile.
- Scroll down and tap Delete profile.
- Follow prompts to delete your profile.
Deleting your profile will delete your profile and remove it from your device; a deleted profile will be inaccessible from any device.
Please submit a Jack'd Support request in Jack'd or by tapping CONTACT US below. To expedite the profile deletion request, please provide the following when filling out the request form:
- Jack'd Profile Email Address and Jack'd Profile Name of the profile you would like deleted.
- If you have duplicate profile(s) that share the same email and profile name as profile(s) you would like to preserve, please be sure to clearly establish in the Description field which profile(s) you want deleted. For example:
- Describe (or attach) the profile photo
- Add the profile you would like deleted as a Favorite in the profile you would like to keep
- If you do not recall the email address associated with the profile(s) you would like deleted, we may be able to locate them by looking up the devices the profile(s) are associated with. To do this, you will need to provide us the hardware ID(s) of your device(s) in the Description field.
ADDITIONAL NOTES
- If you wish to access your profile on a new device (i.e. profile transfer), DO NOT delete your profile! This will render your profile inaccessible from ANY device. If you want to remove Jack'd from your old device, delete ONLY the app from your device.
- If you are trying to delete an old or duplicate profile, please make sure that you are logged in to the profile you wish to delete prior to following the steps provided above.
- If you have an active Jack'd Pro subscription, deleting your profile or Jack'd from your device will not cancel auto-renewal.