Cancel Pro subscriptions (Android)

New subscription purchases in Jack'd are processed via Stripe. To turn off auto-renewal for your Jack'd Pro subscription purchased via Google Play or Stripe in the app:

Stripe subscriptions (new subscriptions)

1. Launch Jack'd.
2. Tap Menu.
3. Select Manage Jack'd Pro.
4. Select Manage subscription.
5. Tap Deactivate.
6. Confirm you wish to deactivate auto-renewal.
7. Auto-renewal will be cancelled immediately, however your subscription will remain active until the "Expires at" date; this can be also confirmed by Status in your subscription details.

Google Play subscriptions (legacy subscriptions)

1. Launch Jack'd.
2. Tap Menu.
3. Select Manage Jack'd Pro.
4. Select Manage subscription.
5. Tap Google Play from the pop-up.
6. Tap Subscriptions.
7. Locate and tap Jack'd.
8. Tap Cancel.
9. Confirm you wish to cancel your subscription.
10. Auto-renewal will be cancelled immediately, however your subscription will remain active until the "Expires on" date shown in Google Play; this can be also confirmed by navigating to Google Play from Manage Subscription in Jack'd.

NOTE

• If the deactivate button does not appear under your subscription details, auto-renewal may have previously been disabled
• If you previously purchased Jack'd Pro via Google Play, you will be notified in Jack'd to navigate to Google Play to view and manage your subscription
• You can also find instructions below on viewing and/or disabling auto-renewal of Jack'd Pro via the Play Store app on your phone or your Play Store account from a computer below

Subscriptions purchased on Android devices prior to January 2020 were processed via Google Play. You can can disable auto-renewal from the Google Play Store app on your device or your Play Store account from your computer.

To disable auto-renewal for your Jack'd Pro subscription purchased via Google Play, you must go to the Jack'd page on the Google Play Store app:

1. Open the Play Store app.
2. Select Menu.
3. Select My Apps.
4. Select Subscriptions.
5. Select your Jack'd Pro subscription.

NOTE

If your subscription does not appear in your Play Store account, please confirm that are logged in with the same Google Account from which your subscription was purchased. Your active subscription information will appear near the top of the page with the option to allow you to cancel your subscription, if it has not already been canceled.

You can confirm subscription details and/or disable auto-renewal from your computer by signing in to your Google Play Store account and following these steps:

1. Go to Google Play accounts.
2. Log in with the Google account which you used to purchase Jack'd Pro.
3. Scroll down to subscriptions.
4. Locate Jack'd Pro.
5. Here you can see when your subscription is set to renew or expire.
6. Select Cancel subscription to disable auto-renewal (this cannot be undone).

NOTE

If the option to Cancel Subscription is not present, auto-renewal may have already been disabled.