Connection errors

Connection errors

If you receive a connection error when attempting to open Jack'd or load grids, please see the following information for additional details on testing your connection in Jack'd or via mobile browser. 

 

  1. Tap Test from the connection error dialog
  2. Tap Test Connection to start the connection test
  3. Take a screenshot or tap Copy to clipboard  

SOLUTIONS

  • If tests 1-3 all fail, you may not have an active data connection, try restarting your device.
  • If test 2 or 3 fail, your carrier may be blocking access to Jack'd on your current data network. Try switching to WiFi or Mobile data, and connect to Jack'd again.
  • If you are still unable to connect to Jack'd after trying the suggestions above, please obtain your IP address and contact Jack'd Support below.
  1. Tap Settings > Device > Test Connection 
  2. Tap Test connection to start the connection test
  3. Take a screenshot or tap Copy to clipboard  

SOLUTIONS

  • If tests 1-3 all fail, you may not have an active data connection, try restarting your device.
  • If test 2 or 3 fail, your carrier may be blocking access to Jack'd on your current data network. Try switching to WiFi or Mobile data, and connect to Jack'd again.
  • If you are still unable to connect to Jack'd after trying the suggestions above, please obtain your IP address and contact Jack'd Support below.

If you receive this error message while viewing Jack'd Support, Jack'd will still work properly, but certain operations may be delayed. Data ports are managed by the router (or service provider) of your current data connection.

SOLUTIONS

  • You can try switching to mobile data, WiFi or vice-versa to see if that resolves your issue.
  • If you continue to receive port blocked error messages in Jack'd after changing your connection type, you should contact your carrier or service provider for additional assistance.

Please try visiting the following links from your device

SOLUTIONS

  • If you are not able to access the Google or Jack'd sites, you may not have an active data connection, try restarting your device.
  • If you are able to access Google and not the Jack'd sites, your carrier may be blocking access to Jack'd on your current data network. Try switching to WiFi or Mobile data, and connect to Jack'd again.
  • If you are still unable to connect to Jack'd after trying the suggestions above, please obtain your IP address and contact Jack'd Support below.
    • Related Articles

    • Inbox and chat features

      Exchange text, photos, videos, GIFs, and your location with other members. For more details on using Chat features, tap below to learn more. Send a message or view a chat Send a message Tap the text icon or the text entry field to expand the ...
    • My location is inaccurate (Android)

      Android devices determine and provide your location to Jack'd based on a combination of the following: GPS Satellite (GPS provider) Very accurate, but works only outdoors and can take between several seconds to several minutes to update your location ...
    • Upload, reorder or delete profile photos

      Upload or reorder profile photos Upload up to six public profile photos Open the Profile Editor ANDROID - Tap MENU > Settings > Profile Editor IOS - Tap Settings > Profile Editor Tap to start the photo selection/cropping tool. Select Photo Source: ...
    • GPS location issues (iOS)

      Your iOS device* determines and provides your location to Jack'd based on a combination of the following: GPS Satellite Very accurate, but works only outdoors and can take between several seconds to several minutes to establish a fix Cell Tower Fast; ...
    • Video chat FAQ

      Video chat allows you to connect more directly with members by talking with them in real time via your device's camera. It's a great way to shorten the distance and get closer digitally before safely meeting up outside of Jack'd. NOTE: Video chat is ...