Connection errors

Connection errors

If you receive a connection error when attempting to open Jack'd or load grids, please see the following information for additional details on testing your connection in Jack'd or via mobile browser. 

 

Connection error when opening Jack'd

  1. Tap Test from the connection error dialog
  2. Tap Test Connection to start the connection test
  3. Take a screenshot or tap Copy to clipboard  

SOLUTIONS

  • If tests 1-3 all fail, you may not have an active data connection, try restarting your device.
  • If test 2 or 3 fail, your carrier may be blocking access to Jack'd on your current data network. Try switching to WiFi or Mobile data, and connect to Jack'd again.
  • If you are still unable to connect to Jack'd after trying the suggestions above, please obtain your IP address and contact Jack'd Support below.

Connection error when Jack'd is already open

  1. Tap Settings > Device > Test Connection 
  2. Tap Test connection to start the connection test
  3. Take a screenshot or tap Copy to clipboard  

SOLUTIONS

  • If tests 1-3 all fail, you may not have an active data connection, try restarting your device.
  • If test 2 or 3 fail, your carrier may be blocking access to Jack'd on your current data network. Try switching to WiFi or Mobile data, and connect to Jack'd again.
  • If you are still unable to connect to Jack'd after trying the suggestions above, please obtain your IP address and contact Jack'd Support below.

Port 6380 is blocked

If you receive this error message while viewing Jack'd Support, Jack'd will still work properly, but certain operations may be delayed. Data ports are managed by the router (or service provider) of your current data connection.

SOLUTIONS

  • You can try switching to mobile data, WiFi or vice-versa to see if that resolves your issue.
  • If you continue to receive port blocked error messages in Jack'd after changing your connection type, you should contact your carrier or service provider for additional assistance.

Test access to Google or Jack'd via mobile browser

Please try visiting the following links from your device

SOLUTIONS

  • If you are not able to access the Google or Jack'd sites, you may not have an active data connection, try restarting your device.
  • If you are able to access Google and not the Jack'd sites, your carrier may be blocking access to Jack'd on your current data network. Try switching to WiFi or Mobile data, and connect to Jack'd again.
  • If you are still unable to connect to Jack'd after trying the suggestions above, please obtain your IP address and contact Jack'd Support below.

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