How do I retrieve my device ID for support requests?

How do I retrieve my device ID for support requests?

To retrieve your device ID and IP address for support requests, follow the details provided below.

 

Send Device ID

  1. Open Jack'd and tap the Account icon.
  2. Tap Settings > Device > Send Device ID.
  3. Tap Copy.

Paste the copied device information in your reply to the Jack'd support team or email it to yourself and then copy-paste it into the Jack'd support web form.

 

    • Related Articles

    • Profile download requests

      Jack'd members may at any time request to download a copy of the data they have provided and/or generated while using our service. Once a request is received, Jack'd will send an in-app and email notice to the member confirming the request, and will ...

    • Use multiple profiles on one device

      It is possible to use multiple profiles on the same device, however they must be associated with different email addresses. To create a new profile You must delete and re-install the Jack'd app on your device. Please make sure you know the email and ...

    • Startup password for iOS

      Use Startup Password to keep prying eyes from launching Jack'd on your iOS device. Setup a password or use Touch ID/Face ID* to unlock Jack'd at startup. Enable Startup Password Launch Jack'd. Tap Settings > Privacy Settings. Activate the option ...

    • Disable, delete or restore your profile

      Disabling your profile will delete your profile and remove it from your device; however, you will have the ability to re-enable it manually by logging in again. Disable your profile Open Jack'd and tap the Account icon. Tap your profile name. Scroll ...

    • Jack'd Pro is disabled

      When you purchase a Pro subscription (or when your subscription renews), the subscription features may not be enabled or may appear to have expired in Jack'd. If this is the case, you can attempt to restore your active subscription. Select the store ...