Inbox and chat features

Inbox and chat features

Exchange text, photos, videos, GIFs, and your location with other members. For more details on using Chat features, tap below to learn more. 

Send a message or view a chat

Send a message
  1. Tap the text icon or the text entry field to expand the keyboard.
  2. Compose your message.
  3. Tap Send when you are finished.
View chat from a profile
  1. Open the member’s profile details by tapping on the profile.
  2. Tap the Chat icon.
View chat from grids
  1. Tap and hold the profile thumbnail

Reply to a message

  1. Open the chat 
  2. Tap and hold the message
  3. Tap "Reply" from the context menu

Send a photo using the camera

To take a new photo, tap the camera icon in chat. Tap to switch between front and rear-facing cameras and to adjust the flash.
Tap to take a photo. Tap < back to retake photo or to download it to your camera roll.
Swipe or tap Send photo to keep the photo in the chat or Send disappearing photo to let the recipient view it once. Tap the button with the recipient's profile thumbnail or placeholder to send the photo.

Send photos from device or albums 

  1. Tap the album icon at the top of the chat screen.
  2. Select your photo source from the top of the albums list:
    1. ALL PHOTOS / CAMERA ROLL - Displays content stored on your device
      1. TIP: Tap the grid icon to open your device's camera roll / gallery app
    2. RECENT - Recent photos you have sent in chat
      1. Free members can send one of the last two recent photos at a time
    3. ALBUMS - Collection of albums you have created and stored on Jack'd
      1. Pro members can send photos from any album (Private, Recent, etc.)
  3. Tap to select one (free) or up to 10 photos (Pro).
  4. Tap Send and then:
    1. Send photo to keep the photo in the chat thread
    2. Send a disappearing photo to let the recipient view it once

Send a video using the camera

To take a new video, tap the camera icon camera in chat. Tap rotate to switch between front and rear-facing cameras and flash to adjust the flash. 
Tap and hold the button to take a video up to 10 seconds. Tap < back to retake video, download to download it to your camera roll or audio to mute audio.
Swipe or tap Send photo to keep the photo in the chat or Send disappearing photo to let the recipient view it once. Tap the button with the recipient's profile thumbnail or placeholder to send the photo.

Send videos from device or albums

  1. Tap albums at the top of the chat screen.
  2. Select your photo source:
    1. Camera Roll - Content that is stored on your device, videos will display a video icon and video length, tap to open your device's camera roll / gallery app
    2. Recent - Recent videos you have sent in chat will appear with a video icon 
    3. Albums - Your Albums will appear here, videos will be displayed with a video icon
  3. Tap to select the video you wish to send.
  4. Tap Send and then:
    1. Send video to keep the video in the chat thread
    2. Send disappearing video to let the recipient view it once
** Available to Pro members only

Send GIFs 

  1. Open a chat message.
  2. Tap the GIF in the chat bar.
  3. Search for your desired GIF.
  4. Tap on the GIF you wish to send.

Send Location  

  1. Open a chat message.
  2. Tap the location icon in the chat bar.
  3. Confirm your current location -or- Select a future location to meet up.
  4. Tap the Send button when you are ready to send your location.

Frequent Phrases  

Start friendly conversations with lots of guys even faster with Frequent Phrases! Jack'd learns and suggests the phrases you use the most, which you can send with just a tap.
Jack'd will learn the phrases you use most (3 or more times) and add them to Frequent Phrases to send quickly with just a tap. Although Frequent Phrase are suggested based on phrases you type in chat, they are not the same as the auto-suggest feature from your keyboard, which only suggests single words.

To learn more about Frequent Phrases, tap HERE.

Load previous Message History  

Pro members can load their most recent 1,000 messages in their inbox and full conversation history in chat with another member. Conversations that have been manually cleared will no longer be available in your history.
  1. While viewing your inbox or a conversation with another member, scroll down and your available history will automatically load

Clear messages 

Clears your message history with a member you've chatted with. Note that clearing message bubbles within a chat will not delete the conversation from your inbox.

SINGLE MESSAGE VIA CHAT
  1. While viewing the chat in question, tap the menu (three horizontal dots or lines) in the upper right corner.
  2. Tap Clear Conversation in the menu that appears.
  3. In the confirmation message that appears, tap Clear Conversation.

SINGLE MESSAGE VIA INBOX
  1. Tap Inbox (bottom menu bar).
  2. Short-swipe left on a chat to reveal the quick menu, then tap Delete. You can also long-swipe left instead to choose the archive option directly.
  3. In the confirmation message that appears, tap Delete.

Clear unread messages (PRO)

Have too many Unread messages? As a Pro subscriber, you can mark them all as read with a few easy steps. This cannot be undone, use with caution.
  1. Tap Inbox (bottom menu bar).
  2. Tap the menu (three dots) in the upper right-hand corner.
  3. Select Clear Unread.
  4. In the confirmation message that appears, tap Clear Unread.

Archive messages

Archiving a chat thread is way to remove it from view in your inbox without deleting any of the messages. This is similar to how hiding a profile simply removes it from view in the grids.
An archived chat will reappear in Messages once you or the other member sends another message (text, media, location).
The option to review a list of your archived chats is not currently available.

Archive a message
  1. Tap Inbox (bottom menu bar).
  2. Short-swipe left on a chat to reveal the quick menu, then tap Archive. You can also long-swipe left instead to choose the archive option directly.
  3. In the confirmation message that appears, tap Archive.

Save photos, gifs & videos 

Save to album 
  1. Tap the thumbnail preview of the photo, gif or video to view it in theater mode (full-size).
  2. Long-press on the photo to open the options menu.
  3. Tap Save to Album to save to your albums.

More Chat Features (copy, unsend, errors)

Copy the contents of a text message 
  1. Long-press the chat bubble and select Copy from the context menu that appears.

Unsend messages 
To unsend a message from within a conversation, please see the following steps:
Chat text
  1. Tap the chat bubble and select Unsend from the context menu.
  2. Select OK from the confirmation menu that appears.
Photo, video, location or GIFs 
  1. Long-press the photo, video or GIF thumbnail and select Unsend from the context menu.
  2. Select OK from the confirmation menu that appears.
  1. A chat bubble will appear in place of the unsent message, indicating to the member that the message was unsent
  2. It is not possible to unsend the entire chat history with the member
 

Delivery Confirmation & Undelivered Messages 

After you send a message, we check to ensure it has reached the server. Once it does, a checkmark will appear next to the message, confirming that it has been received by the server and will be delivered to the recipient as soon as possible.
If the delivery confirmation checkmark doesn't appear within a short time, a warning will be displayed, and the message bubble will turn red, indicating that the message couldn't be delivered. This means the message did not reach our servers and exists only on your device. You will also be notified of undelivered messages through a notice. Tapping the warning icon will give you the option to resend the message.

There are three primary causes of undelivered messages:
  1. Your device does not have a viable WiFi or mobile data (LTE / 5G, etc.) connection
  2. There is an issue with the available route(s) between your WiFi network or mobile data provider and our servers
  3. Our servers are experiencing a disruption, see Connection Errors for more details

 Jack'd PRO Enhancements in chat

  1. View most recent 1,000 conversations in your inbox. Up from the free limit of the 16 most recent conversations with no unread messages
  2. Video messages. Send video messages
  3. View full message history. Up from the free limit of  the 25 most recently sent or received text & media messages per conversation
  4. Unsend messages. You can unsend messages previously sent within a chat
  5. Turn off notifications while you sleep. Enable the Overnight setting to disable push notifications between the hours of 10PM and 8AM (local time)
  6. Send Private Album photos quickly in chat. Access your Private Album photos by tapping the Albums icon and selecting "Private Albums"-- send up to 10 photos at a time
  7. Send Recent photos quickly in chat. All sent photos will be cached and can be quickly accessed by tapping the Albums icon and selecting "Recent"-- send up to 10 photos at a time
  8. Save photos or videos to albums and device
  9. Mark all unread conversations as read
  10. Delete all conversations
  11. Read receipts



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