Jack'd Pro is disabled

Jack'd Pro is disabled

When you purchase a Pro subscription (or when your subscription renews), the subscription features may not be enabled or may appear to have expired in Jack'd.

If this is the case, you can attempt to restore your active subscription. Select the store which you purchased your Jack'd Pro subscription and follow the steps to restore your subscription:

 

The Apple servers that process in-app subscription purchases and renewals occasionally approve a transaction but fail to notify Jack'd. If Pro is not active on your profile, you can try restoring your purchase:

  1. Launch Jack'd
  2. Tap Pro in the bottom navigation bar
  3. Tap Restore in the top-right corner
  4. Select Restore from the dialog
  5. Enter your Apple ID and password if prompted
  6. If Jack'd is able to obtain your subscription details via Apple servers, the Jack'd color accents will transition to red, with the message "Thank you for subscribing!"

 

NOTE

  • Jack'd Pro can only be active on one profile at any given time. Sharing of the same Apple ID for multiple profiles is not supported and may cause issues with your profile being transferred from one profile to the other.
  • The above process will only work for ACTIVE Jack'd Pro subscriptions.
  • If you are trying to renew a previously expired subscription, please renew your previous subscription via your Apple ID (Tap Pro > Restore > Renew to access your Apple ID subscriptions).

If you are still experiencing issues activating your Jack'd Pro subscription after following the above steps, please submit a support request in Jack'd for assistance.

 

The Google servers that process in-app subscription purchases and renewals occasionally approve a transaction but fail to notify Jack'd. You can restore your Google Play subscription provided you have an active subscription with Google Play.  

  1. Launch Jack'd 
  2. Tap MENU (three horizontal lines at top-left)
  3. Select Upgrade to Jack'd Pro
  4. Tap MENU (3 dots at top-right)
  5. Tap Restore Google Play subscriptions
  6. Confirm Restore
  7. Once complete, press back to completely exit Jack'd 
  8. Launch Jack'd again

 

NOTE

  • Android device settings may vary slightly by Android version installed and device manufacturer. As a result, the above steps may vary slightly for your specific device.
  • The above process will only work for currently active Jack'd Pro subscriptions.
  • If you are trying to renew a previously expired subscription, please select a new subscription package and re-subscribe. 

If you are still experiencing issues activating your Jack'd Pro subscription after following the above steps, please submit a support request in Jack'd for assistance.

 

    • Related Articles

    • Cancel Pro subscriptions (Android)

      Jack'd Pro subscription purchases made on Android devices are billed through Google Wallet and are managed via Google Play. Your subscription will automatically renew unless cancelled at least 48 hours prior to the end of the subscription period ...
    • Pro Subscriptions FAQ (iOS Devices)

      I have an active monthly subscription to Jack'd Pro, but I want to change to a longer renewal period to take advantage of the discount. What do I do? You will need to cancel your monthly subscription BEFORE subscribing to the longer duration ...
    • Update payment method for Pro

      To edit the payment method you use for your Jack'd Pro subscription purchases, select the subscription service in which you initially subscribed to Jack'd Pro: Apple iTunes Subscriptions (iOS Devices) From your iOS device's home screen, tap Settings ...
    • Cancel Pro subscriptions (iOS App Store)

      Apple requires developers to use Apple In-App Subscriptions for any paid features that expire after a set period of time. In-App Subscriptions must be managed via your iTunes account (Apple ID). For your security and privacy, Apple tightly restricts ...
    • Jack'd Pro features

      Jack'd Pro is a set of features that extend and enhance the Jack'd experience. Jack'd Pro has replaced and combines the features of Browsing Pro and Messaging Pro in one simple paid subscription. Advanced Browsing Browse guys anonymously by enabling ...