Profile download requests
Jack'd members may at any time request to download a copy of the data they have provided and/or generated while using our service. Once a request is received, Jack'd will send an in-app and email notice to the member confirming the request, and will wait at least 72 hours before commencing with the processing of this request.
Once we have fulfilled your request, we will contact you via our support system with a link enabling you to download a compress .zip file containing your data.
This file contains:
- XML data files and JPG images, that may be viewed with a text editor, such as Sublime Text
- HLS video files (m3u8) that may be viewed with a media player, such as VLC Media Player
Request a copy of your profile information
You must be logged in and have an email address on your profile to download your information.
- Ensure you are logged in to your profile.
- Go to Account > Settings > Contact Jack'd Support > New support request.
- Select GDPR requests and then Request a copy of my profile from the drop-down menus.
- Add any additional information.
- Tap Submit support request.
If you do not have access to your profile, you can submit a support request to receive assistance in accessing your profile by following this link: Forgot profile email or password
Related Articles
Profile verification
What is profile verification? We’re helping make Jack'd even more safe and secure. We verify your identity using your main profile photo alongside poses that you make. What are the requirements to verify my profile? Your profile must be online Your ...Profile Hashtags
Use hashtags to show off your interests or what you’re looking for, and click a hashtag to quickly discover others who are into the same things. To add hashtags, go to the profile editor and tap the Hashtags field. Search for popular hashtags or add ...Profile guidelines
Jack'd prides itself on being a sex-positive community, these policies are in place to keep our app accessible to that community through the app stores. We reserve the right to remove public profile photos and/or text that is outside of these ...How do I retrieve my device ID for support requests?
To retrieve your device ID and IP address for support requests, follow the details provided below. Send Device ID Open Jack'd and tap the Account icon. Tap Settings > Device > Send Device ID. Tap Copy. Paste the copied device information in your ...Partner profile linking
Use Jack'd with your partner. Lots of couples use Jack'd – you can include a link on your profile to your partner's profile using Partner Link. Link a partner to your profile Add your partner's profile to your 'Default' favorite folder. Go to Account ...