Unable to create profile (error 400/401)
If you receive error 400 or 401 when opening the app or creating a profile, try clearing app data for Jack'd in your device's settings:
- Locate the Jack'd app icon on your home screen.
- Tap and hold the icon.
- Select App info from the context menu that appears.
- Then tap Storage then tap Clear storage or Clear data.
NOTE: Uninstalling and reinstalling the app will not resolve this issue.
After clearing the data, try opening Jack'd and logging in or creating a profile again. Submit a support request if clearing app data does not resolve this issue.
Related Articles
Disable, delete or restore your profile
Disabling your profile will delete your profile and remove it from your device; however, you will have the ability to re-enable it manually by logging in again. Disable your profile Open Jack'd and tap the Account icon. Tap your profile name. Scroll ...
How do I report a profile?
Profile reporting allows you to report profiles that violate Jack'd Profile Guidelines or Terms of Service. To prevent abuse of the profile reporting system, reporting a profile does NOT immediately result in the reported member receiving a warning ...
Update Jack'd (error 433)
Effective March 28, 2024 To ensure compatibility with the latest Android and iOS versions and devices, and to facilitate ongoing improvements to Jack'd features, reliability, and performance, we no longer support Jack'd versions 7.0 or lower. Devices ...
Profile verification
What is profile verification? We’re helping make Jack'd even more safe and secure. We verify your identity using your main profile photo alongside poses that you make. What are the requirements to verify my profile? Your profile must be online Your ...
Profile Hashtags
Use hashtags to show off your interests or what you’re looking for, and click a hashtag to quickly discover others who are into the same things. To add hashtags, go to the profile editor and tap the Hashtags field. Search for popular hashtags or add ...