Upload, reorder or delete profile photos

Upload, reorder or delete profile photos

Upload up to six public profile photos

  1. Open the Profile Editor
  • ANDROID  - Tap MENU > Settings > Profile Editor
  • IOS  - Tap Settings > Profile Editor
  • Tap plus.svg to start the photo selection/cropping tool.
  • Select Photo Source:
    • Camera - take a new photo with your camera to use on your profile
    • Gallery - select a photo from your device's photo library
  • After taking or selecting a photo, you must crop both the full-size and thumbnail versions of your photo.
  • Repeat the steps above to add up to 6 public profile photos.
  • Press Save or Back to exit the profile editor and return to the grids.
  • Reorder profile photos

    1. Open the Profile Editor
      • ANDROID  - Tap MENU > Settings > Profile Editor
      • IOS  - Tap Settings > Profile Editor
    2. Long press the photo you wish to move.
    3. Drag the photo into the desired position.
    4. After moving your photo into the new position, a loading indicator will appear while the photo move is processed and completed.
    5. Press Save or Back to exit the profile editor and return to the grids

    NOTE

    • All profile photos are reviewed to ensure that they comply with our content guidelines. If there are any issues with your new photo, you will be notified via in-app alert.
    • If your photo is labeled pending review, it will not be visible in the grids until it has been reviewed and approved by our photo moderation team.
    1. Open the Profile Editor
    • ANDROID  - Tap MENU > Settings > Profile Editor
    • IOS  - Tap Settings > Profile Editor
  • Tapx.svgon the photo you wish to delete.
  • Once the deletion process has completed, press Save or Back to exit the profile editor.
    1. Confirm your photo is in JPG or PNG format and file size is no larger than 10MB.
    2. Confirm you have the latest version of Jack'd installed.
    3. Restart (power off/power on) your device.
    4. Immediately launch Jack'd and open the Profile Editor:
    • ANDROID  - Tap MENU > Settings > Profile Editor
    • IOS  - Tap Settings > Profile Editor
  • Tap plus.svg to start the photo selection/cropping tool
  • Select the photo source for Camera or Gallery.
  • After taking or selecting a photo, you must crop both the full-size and the thumbnail versions of your photo.
  • After you have selected and cropped your photo, you will see a loading indicator while the photo is being processed.
  • Once the photo has been successfully updated, you should receive an alert.
  • If the above steps do not resolve upload issues, try the following:

    • If using an iOS device, please ensure Jack'd has access to your iOS Photos
    • If you are connected to Jack'd using a mobile data (3G/4G) connection, repeat the process above using a WiFi connection, or vice versa
    • Try uploading a different photo
    • Take a screenshot of the photo and upload the screenshot copy to reduce the file size

    If none of the above approaches work, please a support request below for further assistance.

      • Related Articles

      • Permanently delete my profile

        If you don't think you'll use Jack'd again, you can request to have your profile permanently deleted. Please keep in mind that you won't be able to reactivate your profile or view previous chats, albums, waves, views or other information shared ...
      • Profile Hashtags

        Use hashtags to show off your interests or what you’re looking for, and click a hashtag to quickly discover others who are into the same things. To add hashtags, go to the profile editor and tap the Hashtags field. Search for popular hashtags or add ...
      • Disable, delete or restore your profile

        Disabling your profile will delete your profile and remove it from your device; however, you will have the ability to re-enable it manually by logging in again. Disable your profile Open Jack'd and tap the Account icon. Tap your profile name. Scroll ...
      • iOS privacy settings for photos and camera

        As an added privacy measure, iOS requires that users grant apps permission to access photos / camera on their device (i.e., Camera Roll, Photos). When you install Jack'd for the first time and attempt to upload a profile photo or send an image in ...
      • Android privacy settings for camera and photos

        As an added privacy measure, Android requires that users grant apps permission to access photos / camera on their device (i.e., Camera, Photo gallery). When you install Jack'd for the first time and attempt to upload a profile photo or send an photo ...