Video chat FAQ

Video chat FAQ

Video chat allows you to connect more directly with members by talking with them in real time via your device's camera. It's a great way to shorten the distance and get closer digitally before safely meeting up outside of Jack'd.

NOTE: Video chat is currently only available as a beta release in certain regions. Both users must be in the same beta region to make a video call.

 

How do I make a call?

  1. From within the chat, tap the video camera icon.
  2. You will be taken to a holding screen, where you'll need to confirm in order to initiate the call.
  3. When the other member accepts, the video call will start.

NOTE: There are a few requirements for video chat:

  • Both members must have exchanged messages within the previous 10 days.
  • Both members must have video chat setting enabled.
  • Both members must be on Jack'd version 6.54 or later.

How do I enable or disable video chat?

Video chat is enabled by default. To disable video chat:

  1. From any member grid, tap Profile (bottom menu bar) > Settings > Privacy Settings.
  2. Under the section Video Chat, tap the toggle off.
  3. To enable it again, tap the toggle on.

Why can't I make/receive a call?

There are a few requirements for video chat:

  • Both members must have exchanged messages within the previous 10 days.
  • Both members must have video chat setting enabled.
  • Both members must be on Jack'd version 6.54 or later.

 

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