Video chat FAQ

Video chat FAQ

Video chat allows you to connect more directly with members by talking with them in real time via your device's camera. It's a great way to shorten the distance and get closer digitally before safely meeting up outside of Jack'd.

NOTE: Video chat is currently only available as a beta release in certain regions. Both users must be in the same beta region to make a video call.

 

  1. From within the chat, tap the video camera icon.
  2. You will be taken to a holding screen, where you'll need to confirm in order to initiate the call.
  3. When the other member accepts, the video call will start.

NOTE: There are a few requirements for video chat:

  • Both members must have exchanged messages within the previous 10 days.
  • Both members must have video chat setting enabled.
  • Both members must be on Jack'd version 6.54 or later.

Video chat is enabled by default. To disable video chat:

  1. From any member grid, tap Profile (bottom menu bar) > Settings > Privacy Settings.
  2. Under the section Video Chat, tap the toggle off.
  3. To enable it again, tap the toggle on.

There are a few requirements for video chat:

  • Both members must have exchanged messages within the previous 10 days.
  • Both members must have video chat setting enabled.
  • Both members must be on Jack'd version 6.54 or later.

 

    • Related Articles

    • Inbox and chat features

      Exchange text, photos, videos, GIFs, and your location with other members. For more details on using Chat features, tap below to learn more. Send a message or view a chat Send a message Tap the text icon or the text entry field to expand the ...
    • Save photos & videos from chat

      To save photos or videos received in chat to an album: Tap the photo or video to view it in theater mode (full-screen). Tap the menu in the upper right corner to display the photo options menu. Select Save to Album from the menu. For more information ...
    • Creating and managing albums

      Keep your photos and videos safe, organized, and easy to share with Recent, Private, and Collections albums. Albums don’t appear on your public profile — they’re for your own storage, organization, and sharing when you choose. For details on ...
    • Third-Party Processors

      Provided below is a list of third-party processors with whom Perry Street Software shares data we collect and who may be subject to GDPR and CCPA regulations. Company Country Service Tasks GDPR link Airbrake United States Application monitoring ...
    • Boost FAQ

      Boost can increase your profile's visibility by up to 12 times more than usual. By using Boost, you can significantly increase your chances of receiving more looks, waves, messages, unlocks, and Matches. Boost is designed to help you get more ...