FAQ
Read Receipts
WHAT IS A READ RECEIPT? A read receipt enables PRO members to see if a message they have sent has been read. STATUS OF READ RECEIPTS Sending - Your message is being sent from your phone to the servers. (PRO Only) Sent - Your message has been received ...
Boost
Boost can increase your profile's visibility by up to 12 times more than usual. By using Boost, you can significantly increase your chances of receiving more looks, waves, messages, unlocks, and Matches. Boost is designed to help you get more ...
Video chat FAQ
Video chat allows you to connect more directly with members by talking with them in real time via your device's camera. It's a great way to shorten the distance and get closer digitally before safely meeting up outside of Jack'd. NOTE: Video chat is ...
Emoji Reactions 😈
Share reactions to messages in chat with Emoji Reactions. To send emoji reactions, ensure you have version 6.4400 or higher installed. Share emoji reactions To share an emoji reaction, long press on a message and select an emoji from the menu that ...
How do I take photos and videos?
We've redesigned the camera to make it easier to share photos and videos. Tap to take a photo or hold to record video. For more details on all chat features click here. Take a photo using the camera To take a new photo, tap the camera icon in chat. ...
Can I take screenshots of photos or videos?
To protect the privacy of our members, screenshots of photos or videos in chat and private albums have been disabled. For more on disappearing photos and videos click here.
My Albums
Jack'd albums allow you to upload and share additional photos / videos with other Jack'd members. These photos are associated with your profile and can be accessed from any device. For more on using or managing your Jack'd albums, select an album ...
How do I unsend a message?
Pro members are able to unsend messages previously sent to other members. For more details on how to unsend a message, please see the information provided below. Unsend a message To unsend a message from within a conversation, please see the ...
Jack'd Match / Singles
What are the requirements to use Jack'd Match? Your profile must have a clear face pic to be eligible to use Jack'd Match. How can I view my 'mutual' Jack'd Matches? You can view your Matches anytime by selecting the Matches icon in the upper right ...
How do I retrieve my device ID for support requests?
To retrieve your device ID and IP address for support requests, follow the details provided below. Send Device ID Open Jack'd and tap the Account icon. Tap Settings > Device > Send Device ID. Tap Copy. Paste the copied device information in your ...
Profile warnings and suspension alerts
We encourage all members of our community to flag a profile that is perceived to be in violation of our profile guidelines or terms of service. A support ticket should only be submitted to report serious violations (e.g. underage members, threats or ...