General issues
Update Jack'd (error 433)
Effective March 28, 2024 To ensure compatibility with the latest Android and iOS versions and devices, and to facilitate ongoing improvements to Jack'd features, reliability, and performance, we no longer support Jack'd versions 7.0 or lower. Devices ...
Forgot profile email or password
Starting in Jack'd version 6, we no longer support logging in using Facebook. For additional details on looking up your profile email, updating or changing your password, please see the following items: Reset profile password If you do not recall ...
Verify system time
If you are receiving the error message "Please ensure your system time is set correctly" when attempting to reload the online or nearby grids, your system time and/or time zone may be incorrect. Your system time and timezone should match the physical ...
Connection errors
If you receive a connection error when attempting to open Jack'd or load grids, please see the following information for additional details on testing your connection in Jack'd or via mobile browser. Connection error when opening Jack'd Tap Test from ...
SMS verification issues
When creating a new profile, some users may be asked to verify your device by reCAPTCHA or SMS. If SMS verification is required, a pop-up will appear asking you to allow Jack'd to verify your device by sending a verification code via SMS message. ...