Health & safety
Why isn’t my age range eligible?
The age supplied to the App Store or Google Play Store indicates that it is below the minimum age required to use Jack'd. Use of the app is limited to individuals 18 years of age or older. When the age associated with your app store account does not ...
Jack'd Age Verification
Jack'd implements a mandatory, one-time age confirmation system for all users in certain regions, including the United Kingdom, for both new registrants and existing users. Verification Process Details Users may need to confirm their age through one ...
Protect yourself from scammers
We work hard to make Jack'd a safe environment free of scammers and spam. We have protocols in place to detect and remove these profiles along with a dedicated moderation team that review user flag reports and blocks prohibited content. Scammers ...
Changes to the Ethnicity field
By default, Ethnicity will only be displayed on profiles for members who themselves have a profile which specifies an Ethnicity. Profiles that do not specify an ethnicity will not see Ethnicity on other profiles. Add or remove Ethnicity on your ...
Sensitive Content Filter
The sensitive content filter gives you control over how you view content that is limited or restricted by app stores. By default, the app will blur this content with an icon until you take specific action to disable the filter. To view sensitive ...
Stealth mode for Viewers & Global
Stealth mode gives you privacy options for views and for grids. By enabling Stealth mode, you can view another member's profile without leaving a 'track' on their Viewers screen and/or hide your profile from the Global section of Discover. Stealth ...
Sexual health
STAY INFORMED ON CORONAVIRUS With more cases of the new coronavirus (COVID-19) occurring worldwide, maintaining a healthy immune system is more important than ever. For individuals living with HIV, this means keeping your CD4 count up and viral load ...
Profile download requests
Jack'd members may at any time request to download a copy of the data they have provided and/or generated while using our service. Once a request is received, Jack'd will send an in-app and email notice to the member confirming the request, and will ...
Permanently delete my profile
If you don't think you'll use Jack'd again, you can request to have your profile permanently deleted. Please keep in mind that you won't be able to reactivate your profile or view previous chats, albums, waves, views or other information shared ...
Hide your age
To hide your age on your profile: Open Jack'd and tap the Account icon. Tap Settings > Privacy Settings. In the section Limit Details, tap the Age toggle. Return to the Settings screen and tap Done to save your changes.
Hide your distance
To hide your distance on your profile: Open Jack'd and tap the Account icon. Tap Settings > Privacy Settings. In the section Limit Details, tap the Distance toggle, then tap Got It in the confirmation window that appears. Return to the Settings ...
Location Security & Privacy: An Inside Look
The following article appeared in the Huffington Post Gay Voices on September 10, 2014. The privacy and security of location-based apps has become a major concern for smartphone users around the globe. Recent headlines say it all: Tinder flaw left ...
Screenshot and personal content protection
We’re committed to providing the most private and secure experience possible for Jack'd members, and to increase members’ confidence that their personal, identifying details won’t be shared outside the app. As part of that commitment, we’ve added ...
Data sharing and third-party ad networks
Jack'd recognizes the unique responsibility it bears to the LGBTQ community, especially as it pertains to the security and privacy of member data. We know the sensitivity of HIV status, and know that it has been used to discriminate against our ...
Third-Party Processors
Provided below is a list of third-party processors with whom Perry Street Software shares data we collect and who may be subject to GDPR and CCPA regulations. Company Country Service Tasks GDPR link Airbrake United States Application monitoring ...
Limit ad tracking on iOS
To limit ad tracking in iOS devices, please perform the following steps: From your iOS device's home screen tap Settings Select Privacy Scroll down and select Apple Advertising Ensure that Personalized Ads is toggled Off For additional details on ...
Profile verification
What is profile verification? We’re helping make Jack'd even more safe and secure. We verify your identity using your main profile photo alongside poses that you make. What are the requirements to verify my profile? Your profile must be online Your ...
Pronouns & gender identities
We've recently added a range of pronoun and gender identity options to ensure all of our members can authentically express themselves here on Jack'd. As an LGBTQ-owned and operated company, we’re committed to bringing together a diverse and inclusive ...
Does Jack’d share location information with third-party location data brokers?
No. Perry Street Software does not share your location data with third-party location data brokers — including those referenced in this New York Times investigation. We are committed to protecting our members’ privacy and do not sell or distribute ...