Locate iOS crash logs for Jack'd

Locate iOS crash logs for Jack'd

When troubleshooting an issue, we may request iOS crash logs from your device in an attempt to determine the root cause of the reported issue. App crash logs are typically logged to your device and/or uploaded to your computer every time a sync is performed with your iOS device.

To obtain crash logs directly from your iOS device, see the following:
  1. Open the Settings app.
  2. Navigate to Privacy & Security > Analytics & Improvements.
  3. Navigate to Analytics Data.
  4. Search for all logs that are named Jack'd (listed in alphabetical order).
  5. Tap to open the most recent crash log for Jack'd.
  6. Tap the Share button (the square with an upward arrow) at the top right corner of the screen.
  7. Choose how you want to share the file and attach it to your support request response.

    • Related Articles

    • Does Jack’d share location information with third-party location data brokers?

      No, Perry Street Software does not share location data with third-party location data brokers, either named or similar to the ones listed by the New York Times at: ...

    • Version 7.32.0 (iOS) Release Notes

      We update our app regularly, and have new and recent features we are pleased to announce: New Features Improved iOS grid scrolling performance Recent Features Read receipts - see when other members have read your messages Reply to messages, images ...

    • Jack'd iOS Beta & TestFlight FAQ

      Jack'd uses Apple TestFlight to distribute beta versions to testers. While TestFlight is a huge improvement for distributing beta apps over the system that preceded it, there are still some quirks. This document discusses the most common problems, ...

    • Allow Jack'd access to GPS location (iOS)

      Jack'd requires access to your phone's location in order to operate correctly. If Jack'd doesn't have access to location services you may receive an error message (shown below) and/or experience issues the nearby grids and/or you profile displaying ...

    • iOS privacy settings for photos and camera

      As an added privacy measure, iOS requires that users grant apps permission to access photos / camera on their device (i.e., Camera Roll, Photos). When you install Jack'd for the first time and attempt to upload a profile photo or send an image in ...